What's your response time for Newton Upper Falls emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Newton Upper Falls the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Newton Upper Falls, MA?+
Yes — Big Toms Roofing is fully licensed to perform Storm Damage Roof Repair in MA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Newton Upper Falls customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in Newton Upper Falls take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Newton Upper Falls crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Newton Upper Falls with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Newton Upper Falls too?+
Beyond Newton Upper Falls, our crews regularly service the surrounding Newton Upper Falls, MA area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
